Terms of delivery and legal rights
Valid from 27.03.2016
Products of the website are sold by MyOlsson OY business ID 2588222-2. We sell products to adult (of legal age) in Finland and the EU. Prices include VAT. We reserve the right to change the prices and shipping costs.
Products are mainly ordered online using the shopping cart of myolsson.com. All orders are confirmed via email. To receive an order confirmation, an valid email address must be provided when ordering.
The customer agrees to the delivery terms that are valid at the time for each order.
Products and shipping costs are paid when ordering. The following payment methods can be used: Banks that are located in Finland (Nordea, Osuuspankki, Danske Bank, Aktia, Paikallisosuuspankki, Säästöpankki, Handelsbanken, S-Pankki, Ålandsbanken) as well as payment cards Visa, Visa Electron and Mastercard. In mobile payment we support pivo and MobilePay. Payment is made through Checkout Finland Oy.
Payment service provider
Checkout is a secure payment method. Pursuant to the transitional provision of the Payment Institutions Act, the service is entered in the payment institution register maintained by the Financial Supervisory Authority.
The service is maintained by Checkout Finland Oy (business ID 2196606-6). Checkout Finland Oy is owned by OP.
We will process your order during business hours once the payment has been made.
We post products three times a week. We aim to deliver your order within 2-5 business days to Finland and 5-7 business days to other EU countries after receipt of payment. MyOlsson OY is not liable for delays caused by force majeure or indirect hindrance caused by delays in delivery.
Delivery method and costs
Delivery costs are included in the order. Any exchange and return costs are the responsibility of the customer. We send products via Posti.
Terms of exchanges and returns
The customer has the right to exchange or return their purchase within 14 days in accordance with the EU Consumer Protection Act. The right of return only applies to products that are unused and marketable in their original packaging. The customer is responsible for postage fees for exchanges and returns.
We do not cover the normal wear and tear of the product or defects due to improper handling or neglect of maintenance instructions.
Include the following information to the return:
your name, address, and phone number
your bank account number
and a copy of the order confirmation
We do not accept returns more than 14 days after the delivery. Once the refund is accepted, the money will be refunded directly to your account upon receipt and processing of the refund.
Issues during transport and for defective products
If the product has been lost during transport, damaged or incorrect product has been delivered to the customer, the customer must report the error immediately to firstname.lastname@example.org or by mail to:
Notification of incorrect delivery or a defective product must be made within 14 days of receiving the product. If the product package is damaged during transport, a complaint must be immediately made to Finnish Posti.
We reserve the right to change the terms of delivery. Before ordering, the customer must familiarize oneself with the terms of delivery.
We reserve the right to withhold an order without reference to the previous order history or content of the order. We will notify the customer of the case.
MyOlsson Oy processes all customer information confidentially.
This web site is managed by MyOlsson Oy; it is a company that has been set up according to Finnish law. On accessing this Site and looking through the material contained in the subsequent web pages, the user accepts the conditions that follow as well as all the questions arising from and inherent to the contents. Use of this Site implicates the implementation of the Finnish law .
All the distinguishing signs (denominating and figurative trademarks, logos, slogans, etc.) indicated and used in web site myolsson.com belong exclusively to MyOlsson Oy. Any reproduction whatsoever by the public is totally forbidden and the use of any of these distinguishing signs is completely forbidden.
All the material published as information in this web site MyOlsson.com (list, texts, still or moving images, graphics, photographs, data banks, relevant documentation, etc.), as well as how the contents are presented and created, are exclusively the property of the company, MyOlsson Oy and are protected by both Finnish and International law on issues of intellectual and industrial property.